Shipping & Returns

Order processing

In-stock orders typically dispatch within 24–48 hours.

Estimated delivery

India within 5 days. International within 10 days.

Tracking

Tracking details are shared once your order ships.

We recommend checking your jewellery as soon as it arrives. Please keep the original YAVI tag attached while inspecting the piece.

Keep

• YAVI tag attached
• Original packaging
• Product unused and unworn
• All included accessories

If we've sent you an incorrect item, or your jewellery has arrived damaged, please let us know within 2 days of delivery so we can review and resolve the issue.

When contacting us, please include

• Order number
• Name used for the order
• A short description of the issue
• Clear photographs showing the product
• Clear photographs showing the damaged area, if applicable
• Photographs of the packaging if it was damaged during delivery
• Photograph showing the product tag still attached, where applicable

Or write to hello@yaviatelier.com.

The jewellery should be:

• ✓Unworn
• ✓Unused
• ✓In its original condition
• ✓Free from scratches, marks or damage caused after delivery
• ✓Returned with the original YAVI tag attached and intact
• ✓Returned with original packaging and included accessories
• ✓Submitted within the applicable return/exchange window

• the original tag has been removed or detached
• the product has been worn
• there are signs of use, scratches, stains or customer-caused damage
• components or accessories are missing
• original packaging is missing where required
• the request falls outside the applicable policy period
• the product falls under an existing non-returnable category

We currently do not offer unrestricted change-of-mind returns. Returns or exchanges are accepted only where the order meets the eligibility conditions described on this page and the applicable YAVI policy.

Jewellery can occasionally show very subtle variations in finish, tone or detailing resulting from manufacturing and photography. These are different from a product arriving physically damaged or materially different from what was ordered.

If the product you received is different from the item in your confirmed order, contact us within 2 days of delivery with your order details and clear photographs. Once verified, our team will guide you through the resolution.

If your jewellery arrives damaged, please contact us within 2 days of delivery and share clear photographs showing the issue. Keep the product, tags and packaging with you until our team completes the review.

1. 1You submit the concern with your order details and photographs.
2. 2We review the order and the supporting images.
3. 3We confirm whether the request is eligible.
4. 4You receive the next steps for replacement, exchange, return or another applicable resolution.